New Hotmart Chat: the Tool That Has Arrived to Facilitate Communication Between Producers and Affiliates

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delwar80
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Joined: Sun Jan 23, 2022 5:03 am

New Hotmart Chat: the Tool That Has Arrived to Facilitate Communication Between Producers and Affiliates

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Today I am here to tell you about a feature that was just launched at FIRE FESTIVAL 2019 that will make contact between Producers and Affiliates much simpler. It's the new Hotmart chat! Let's talk? For a long time now, chat has been adopted by companies as a form of direct communication with their customers.

It is only enough to observe the growth in the number of, Acquista il database email websites of the most varied segments that have this option as one of their communication channels. This is also valid for b2b communications, or Business to Business, which are generally related to business needs or professional groups, as is the case of the Producers and Affiliates relationship.

And it is precisely because of this need to be more and more connected that the new Hotmart Chat is now available to all of you! A space for the Producers to talk with the people who affiliated with their product. Ideal to clarify doubts and give several suggestions about the Affiliate Program. Are you ready to discover more about this novelty?

Continue here to find out more. send instant messages Now, when browsing our platform, on the left margin of the side menu it will be possible to view the "Communication" section. To open a conversation window, it is necessary that the Producer always initiate this contact. Just click on the name of the Affiliate you want to chat with and that's it! Contacts that are online will be marked with a green icon. And when the message was sent, it will be possible to know that it was delivered through the check symbol ( ✔✔) in blue. As you can see, it is very simple, and you will notice that our chat works in a very similar way with the instant messaging tools that we use, such as: WhatsApp web, Messenger and many others.

Send mass content – ​​Broadcast Do you want to send a news about your product to several Affiliates simultaneously? This is possible. In your contact list, select the people you want to send the content to. Using the transmission function, or broadcast, is a good option to share strategies and tips on how to increase sales performance for a large number of people. Send texts, images and hyperlinks through the chat. But beware: by sending any content to a list, a conversation group will not be created. The messages will be sent at the same time to several people, but an individual conversation window will open for whoever receives the content.

For example, when selecting 5 people for a mass broadcast, this means that 5 chat windows will be opened. In this way, you will be able to guide your Affiliates in a more personalized way. Another possibility is to enable the responses of your affiliates to a Broadcast, that is, to a created broadcast list. For example, you created a conversation in the Chat and to get responses from the Affiliate, it is important to select the recipients and click send. On the next screen, you can check Enable replies. If you want to disable it later, simply click on the conversation, then View Info and disable replies.

Messages according to the Affiliate's profile? Yes! Now you can Filter your audience: Product Legal nature number of sales click number Number of leads conquests Affiliate Code Start a conversation with your Affiliates and Affiliates who have performed well over the past few months. Always remember to congratulate them on their base, understand what their strategies were and help them achieve better and better performance. The same goes for those who are not selling as well. Offer them support materials, advice and strategies for the digital market and collaborate with insights on what needs to be improved for the next sales. Consider the chat as your best friend Take advantage of all the benefits of having a direct communication channel with your Affiliates.

Respond to messages immediately, without losing timing . Clarify doubts about your products, receive feedback and always seek to send incentive messages. With the chat, you will have the opportunity to always offer personalized , empathetic attention and a quality experience. And so the relationship of trust Producer and Affiliate becomes more and more consistent. Providing good care is something that should be done every day. For this reason, it is interesting that, as a Producer, a communication routine is established with your Affiliate base.

Having a more analytical view of your affiliate base, creating a history of the main events via chat and measuring the results are golden tips. Detect what the flaws and weaknesses are and map out what can be improved. Now that you know more about this new tool available within the Hotmart platform. How about starting to use it today? Enter the Chat and take advantage of it!
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